Makara Mediations recognises that not every dispute can be approached on a standard commercial fee basis.

Reduced fees or alternative fee arrangements may be available in appropriate circumstances, including for:

- community organisations and not-for-profit organisations;

- charities;

- individuals experiencing financial hardship;

- public interest matters;

- matters involving vulnerable parties;

- early-career professionals or practitioners seeking access to mediation services;

- educational or professional development purposes; and

- other matters considered appropriate on a case-by-case basis.

Pro bono or substantially reduced-fee services may also be offered at Makara Mediations' discretion, subject to availability and suitability.

We are happy to discuss alternative fee arrangements where appropriate. Depending on the circumstances, these may include:

- fixed fees;

- capped fees;

- staged fees;

- reduced hourly rates;

- block bookings;

- repeat-client rates; or

- other agreed arrangements.

Fees will be discussed with the parties before a mediation is confirmed. A written fee agreement or confirmation of the applicable fees may be provided before the mediation.

Cancellation and Rescheduling

Cancellation and rescheduling fees may apply where a mediation is cancelled or postponed after it has been confirmed, particularly where preparation has been undertaken or the mediator's time has been reserved.

All information shared prior to, during and after mediation is treated as confidential and is handled in accordance with applicable Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Information will only be collected, used, disclosed and stored as reasonably necessary to provide mediation services, meet legal or regulatory obligations, or with your consent. Information will not be disclosed to third parties without your consent unless disclosure is required or authorised by law.